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Policies:
We do not offer international sales.
Our sales are retail only, we do not offer wholesale.
We do not offer discounts on bulk orders.
We do not offer free samples.
We do not have a print catalog. Our website is kept current.
Prices subject to change at any time.
We do not share our supply sources or formulae.
We do not accept custom orders.
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Payment:
Paypal
You do not need a Paypal account You can use your credit card as you would on any other website.
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We DO NOT accept any type of mail in payment (checks/money orders).
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Shipping:
We ship within one business day.
We ship First Class mail (for items up to 13 oz - one or two bars) and Priority Mail (three or more bars).
If shipping seems excessive, don't worry, we refund any excess over $1.00 that you have paid.
Insurance is optional at buyer's expense at $1.65 for the first $50.00.
All orders ship with delivery confirmation. If you have not received your order and the Post Office confirmation shows package as delivered, we can not replace your package. You must go through your local post office!
We are happy ship to APO/FPO addresses.
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Errors:
Omissions/Incorrect items: No matter how hard we try, we do make the occasional mistake. :) If an item(s) is missing or we sent the wrong item, please let us know within seven (7) days and we will ship the missing or replace the incorrect item(s) as soon as possible at no charge to you. Please note: We are not responsible for loss or damage during shipping.
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Returns:
Please read product descriptions before purchasing. We list all ingredients. Due to the nature of the product and risk of contamination, we cannot accept returns.
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We reserve the right to refuse service to any person or company.
We reserve the right to change our policies at any time.
Please do not bid or purchase if you do not agree with our terms.
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If you have any questions, please feel free to contact us.
You will love our luxurious handmade soap as much as we do!
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*** Customers whose package(s) are returned to us marked ‘Refused’, ‘Unclaimed’, or ‘Invalid Address’ by the USPS will receive a refund of the purchase price minus shipping and a 20% restocking fee. Please allow 14 days for processing. ***
Last Updated: 20 Feb 2008 15:05:53 PST home  |  about  |  terms  |  contact
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